Privacy Policy

At Pharma Pal AI,we respect your privacy and are committed to protecting your personal data with the utmost care. This privacy policy explains the legal and technical basis for how we collect, use, and process your information when you use our platform, in accordance with international data protection laws and regulations.

1. Information we collect

We only collect data that is necessary to provide and improve our services, which is divided into:

• Personal account information: name, email address, profession (pharmacist/student), and phone number upon registration, for the purposes of verification and subscription management.
• Technical data and activity logs: Protocol address (IP), device and browser type, geographic region, and cookie data to improve website performance.
• Pharmacological analysis data (important): Text data or images (such as prescriptions) that you enter into artificial intelligence tools. We emphasize that this data is processed anonymously and that medical content is not linked to the user's personal identity to ensure complete privacy.

2. Data processing via artificial intelligence

Our services rely on sophisticated artificial intelligence models. By using the site, you agree to:

• The data entered (text/images) may be used to analyze the situation and provide the required response immediately.
• We may use anonymous data (without any identifying information) for research and development purposes to improve the accuracy of future medical models.
• We do not permanently store patients' "personal health information," and we always advise users to remove any patient names before uploading images in compliance with HIPAA and GDPR standards.

3. How we use your information

The information is used for the following legitimate purposes:

• Providing basic services for the site and managing your subscription.
• Improve the user interface and user experience based on general behaviors.
• Send important notifications regarding security updates or service changes.
• Detect and prevent any fraudulent or illegal activity that threatens the security of the platform.

4. Sharing and protecting information

We promise not to sell or rent your data to any third party for marketing purposes. Sharing only occurs in the following cases:

• Technical service providers: such as cloud hosting and payment processing services, who are bound by strict confidentiality agreements.
• Legal compliance: If the data is requested by a formal court order or to comply with applicable laws.

We use high-level encryption protocols (SSL/TLS) to protect data during transmission, as well as advanced server firewalls.

5. Your rights as a user

Under privacy laws, you have the following full rights:

• Right of access: Request a copy of the data we hold about you.
• Right to rectification: to have any inaccurate personal data corrected.
• Right to be forgotten (deletion): Request to permanently delete your account and all data associated with it from our servers.

To exercise any of these rights, please contact us by email at: info@pharmapal.ai

6. Medical Disclaimer

Despite the accuracy of our algorithms, Pharma Pal AI is a "decision support" tool for pharmacists and specialists, and is not a substitute for human professional judgment. The platform is not responsible for clinical decisions made based solely on its outputs.

7. Updates and communication

We may update this policy to reflect legal or technical changes. You will be notified of any material changes. Your continued use of the site signifies your agreement to the updated version.

For any inquiries, we are here to help via: info@pharmapal.ai